Standard Orders: Orders are typically processed and shipped within 1 to 3 business days (Monday through Friday, excluding major holidays).
Order Cancellation: Before an order is processed or shipped out, buyers have the right to request a cancellation by contacting us via
Note on Non-Cancellable Orders: POD (print-on-demand) customized items, pre-order inventory, and video/photo service orders cannot be canceled after payment because production or planning has already begun.
Stock & Fulfillment Delays: If Canine Country Store cannot fulfill an order within the stated processing time due to stock-outs or other conditions, we reserve the right to cancel and fully refund the order.
Standard & Lightweight Items (Under 10 lbs): Standard shipping rates apply. Perfect for toys, collars, grooming tools, bowls, and apparel.
Tier 1 Heavy Items (10 lbs – 25 lbs | e.g., Medium Crates, Playpens, Human Dog Beds): $14.95 Freight Surcharge
Tier 2 Heavy Items (26 lbs – 75 lbs | e.g., Wooden Dog Houses, Wire Crates, End Table Crates): $34.95 Freight Surcharge
Tier 3 Heavy / Oversized Equipment (76 lbs+ | e.g., Commercial Kennels, Large Outdoor Runs, Canine Treadmills): $49.95 Freight Surcharge
Tracking Updates & Delays:
If tracking information shows no updates for more than 7 business days after label creation, buyers may request a refund, which will be processed within 3 business days.
If transit time exceeds the estimated delivery window by 10 days or more without valid tracking updates, a refund may be requested.
Delayed Delivery Thresholds (Domestic Transit Limits): Orders lacking tracking or pending transit expire 60 days after departing our warehouse, with domestic delivery counted after 45 days.
Invalid Tracking: If a tracking number is verified as invalid and Canine Country Store fails to provide a correct tracking number within 4 business days, the order will be refunded.
Force Majeure: Canine Country Store takes no responsibility for shipping delays or damage caused by Acts of God (including epidemics, strikes, war, earthquakes, floods, severe storms, heavy snow, or official customs inspections). Affected buyers will be notified via email at caninecountrystore@gmail.com, and decisions on special circumstances will be provided within two weeks.
Delivered Status: Canine Country Store cannot process refunds or resends if tracking information confirms delivery. If a package is marked delivered but not received, a formal non-delivery certification with an official seal from the local post office is required.
Tracking Alerts / Unclaimed Packages: If a package is flagged due to incorrect addresses, unknown recipients, refusal, or failure to pick up in time, it is the client's responsibility to coordinate with the local post office. Canine Country Store takes no responsibility for lost products during return transit if left unclaimed.
After Processing Time: If a refund request is made after the stated processing time, Canine Country Store will refund the order.
Within Processing Time: Canine Country Store has 3 business days to process the request. Failure to respond within 3 business days results in an automatic order refund.
Processing Window: Canine Country Store has 10 business days to review and process after-sales requests for shipped orders.
Valid Proof Required: Requests for defective, damaged, incorrect, or missing items must include compelling evidence (clear photos or videos showing the issue, plus a screenshot of customer communication/dispute logs). Please retain the packaging as it may be requested at a later date.
Return Labels & Transit Refunds: If items must be returned, Canine Country Store will provide a prepaid return label within 3 business days of proof approval. Refunds will be issued within 3 business days once the return shows as "in transit" on the logistics website via the uploaded tracking number. If no return is required, refunds are issued within 3 business days of approval.
Redelivery: If redelivery is requested and approved, it will begin within 5 business days. If out of stock, a refund will be issued instead.
Goods Returned in Transit: If a package is sent back during transit and a refund is requested, it will be issued within 3 business days. For redelivery, it will begin within 5 business days.
Goods Destroyed in Transit: Supported by logistics screenshots and proof of damage, refunds will be processed within 3 business days (or redelivery within 5 business days).
Incorrect or Missing Products:
Full refund or replacement for incorrect items.
Resend or refund for wrong colors/sizes that do not affect function (upon providing screenshot proof).
Partial refunds or resends for missing non-functional parts; full product resends for missing functional parts.
Non-Defective Remorse Returns: Canine Country Store generally does not accept remorse returns. If accepted under special review, a restocking & repacking fee of no more than 35% of the total order price may be deducted.
Corrections or cancellations are not guaranteed once an order is placed.
If shipped, the buyer is responsible for contacting the carrier. If delivered to an incorrect address, the buyer may attempt to return the goods at their own expense. Upon receiving returned goods in good condition, Canine Country Store will issue a refund within 3 business days (or initiate redelivery within 5 business days, with the buyer bearing additional redelivery fees). Unrecoverable or uncorrectable orders are the responsibility of the buyer.
The buyer simply dislikes the item or notes unusual packaging smells.
Incorrect items, SKUs, or shipping addresses provided by the buyer.
Product differences negotiated in advance.
Tracking information deleted by third-party logistics or local post offices.
Packages returned, discarded, or detained due to the consignee's failure to cooperate with delivery carriers.
Return Location: Products may only be returned to our designated Canine Country Store US warehouses.
Approved returns must be shipped within 10 days of receiving delivery and following coordination with our team.
